A few weeks ago I had a customer service experience that blew me away. As a result, I am now a raving fan of GoDaddy. Several of my web domain names are registered at GoDaddy, but I’m only using two of them currently. A couple of years ago, I had asked GoDaddy to notify me [...]
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A couple of recent studies have looked at what companies can do to retain key information technology staff when there is no budget for raises. Slightly more than one-third of the technology professionals polled by Dice.com said that they want their company to give them a guarantee of job security. Who wouldn’t want that given [...]
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Last week I attended a meeting for human resource professionals. The dinner speaker talked about fun in the workplace – an unusual topic given today’s economic climate. The speaker’s examples of workplace fun were along the lines of employee parties, picnics, and catered lunches. As I sat there, I had to wonder, who can think [...]
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Did you know that coaching is being used more often and in new ways to help the bottom line? According to a study by the Center for Creative Leadership and Cylient, businesses plan to expand their use of coaching into 2009.
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This is the continuation of my blog post from Monday, May 11, 2009. Go to the end of this post to find the link to purchase the book The Heart of Marketing. If you purchase today, you’ll receive thousands of dollars worth of Bonus Gifts. Now, for the rest of the interview with authors Judith [...]
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Selling is the one aspect of my business that I find the most challenging, so I am always on the lookout for resources that can help me improve in this area. One such resource is a book by former psychotherapists Judith Sherven and Jim Sniechowski entitled The Heart of Marketing: Love Your Customers and They [...]
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I’m not a social media newbie, but it took me a while to start using Twitter. My hesitation was associated with the cost-benefit analysis I was doing in my head. The cost being time spent “tweeting” and the benefit being a big question mark. After months of analysis with no clear answer, I decided to [...]
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Business and leadership ethics is a hot topic these days and for good reason. Examples of ethical breeches are so pervasive that it is hard to take it all in. The public is angry and concerned about losing their jobs and savings. Just look at the protests that are being staged at the G-20 summit [...]
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Here is an interesting tidbit from Business Week, which cautions employers not to let the rising unemployment rate go to their head. An employer with a cavalier attitude toward job candidates and the hiring process is not doing itself any favors. “Employees who say they were mistreated during hiring feel less committed—for years. Researchers at [...]
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With all the bad economic news of the past few weeks, I have something to lift your spirits. I just finished watching the newest video in the Quest series on PBS and I am feeling full of hope. I’ve included a link to a short video clip at the end of this post as well [...]
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